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Refunds & Cancellations

Clear Policies. Honest Communication. Ethical Support.

Last Updated: 05/12/2025

This Refunds & Cancellations Policy explains how refunds, cancellations, instalment plans, and service delivery issues are handled at Student Path Pro Ltd (“we”, “us”, “our”), registered at: 24 City Rd, London, EC1V 2NX, United Kingdom

This policy applies to all Services purchased through our website or directly through our team.

1. General Overview

Student Path Pro provides personalised, labour-intensive services such as CV optimisation, job-application support, academic guidance, progress reporting, and consultation sessions.

Because these services involve immediate allocation of time and resources, refunds are limited and granted under specific conditions only.

By purchasing our Services, you agree to this Refunds & Cancellations Policy.

2. Cooling-Off Period

A standard 24-48 hour cooling-off period applies only if no service work has begun.

During this period, a cancellation request may be reviewed for a partial or full refund.

After work has started, the cooling-off period no longer applies.

3. Definition of “No Service Delivered”

For clarity, “no service delivered” means:

  1. No CV review or edits have been started
  2. No LinkedIn feedback or optimisation has been performed
  3. No consultation call has taken place
  4. No messages, emails, or onboarding work have been initiated
  5. No job search, shortlisting, or targeting has begun
  6. No academic review or feedback has been carried out
  7. No progress report has been created or partially drafted

If any of these activities have begun, the service is considered delivered or in progress, and normal refund rules apply.

4. When Refunds MAY Be Issued

Refunds can be issued only under the following circumstances:

  1. Cancellation Before Work Begins: A refund may be considered if you request cancellation before any service work starts (as defined above).
  2. Duplicate or Accidental Payment: If you are charged twice or mistakenly submit multiple payments for the same service.
  3. Service Not Deliverable by Us: If Student Path Pro cannot deliver the agreed service due to internal circumstances (e.g., staffing or operational issues).
  4. Technical Failure: If a technical error on our platform prevents access to a digital service, and the issue cannot be resolved within a reasonable timeframe.
  5. Purchases Made in Error (Case-by-Case): We may consider a refund if the customer purchased the wrong service and no work had begun.

Refund approvals are discretionary and evaluated individually.

5. When Refunds Are NOT Provided

Refunds will not be issued under any of the following conditions:

  1. Any part of the service has already been delivered
  2. You change your mind after work has begun
  3. You do not achieve a job offer, interview, sponsorship, or specific result
  4. You fail to provide required documents or respond to communication
  5. You do not use or access the service after purchase
  6. You delay or prevent the service unintentionally or intentionally
  7. Market conditions or employer decisions affect outcomes
  8. University or academic circumstances change
  9. You request academic writing or immigration support (not offered)
  10. You misunderstood the service despite a clear description

This policy protects the time and resources dedicated to each student.

6. Refund Method & Processing Time

If a refund is approved:

  1. Refunds are issued only to the original payment method
  2. Refunds cannot be transferred to another person or account
  3. Processing times depend on banks or payment providers (typically 5-10 working days)

7. Cancellations

  1. Service Cancellation by the User: You may cancel your service at any time, but cancellation does not automatically guarantee a refund.
  2. Service Cancellation by Student Path Pro: We reserve the right to cancel services if:
  • The user violates Terms & Conditions
  • The user engages in abusive or unethical behaviour
  • The user provides false or misleading information
  • Payment obligations are not met
  • Outstanding instalments remain payable unless otherwise agreed.

8. Instalments & Subscriptions

Instalment Plans

If you agree to an instalment plan:

  1. All payments must be completed on time
  2. Missed payments may result in suspended service
  3. Services will not continue until payments are up to date
  4. Instalments already paid are non-refundable once work begins

Subscriptions

  1. Subscription services renew automatically unless cancelled.
  2. Work delivered during any subscription period is non-refundable.


9. Non-Transferable Services

Purchased services cannot be transferred to another student, unless approved in writing.

10. Dispute Resolution

If you disagree with a decision, you may request a review by emailing compliance@studentpathpro.co.uk
We aim to resolve disputes fairly and professionally within 7-14 working days.

11. Changes to This Policy

  • Student Path Pro may update this Refunds & Cancellations Policy at any time.
  • Updates will be posted on this page with a new “Last Updated” date.
  • Continued use of our Services indicates acceptance of the updated policy.

12. Contact Us

If you have questions regarding refunds, cancellations, or service delivery, contact us at compliance@studentpathpro.co.uk